Don't just read your reviews—understand them. Our AI-powered tool analyzes the language and tone of any customer comment, giving you a clear picture of their sentiment. Uncover hidden opportunities and risks in seconds to improve your products and customer service.
Copy any customer review you want to analyze. This can be from your product pages, support emails, social media comments, or any other source. Paste the full text directly into the analysis box above.
Click the 'Analyze' button. Our AI model will process the text in real-time, identifying key phrases, emotional language, and the overall tone to determine if the sentiment is positive, negative, or neutral.
Instantly receive a sentiment score and a clear breakdown. Our tool doesn't just tell you *if* a review is negative; it helps you understand *why*. Use these insights to craft the perfect reply and identify areas for business improvement.
Yes, our Review Sentiment Analyzer is 100% free to use. We created it as a resource for the e-commerce community. It serves as a great introduction to the power of review management, which our main app, reviewd.io, automates for Shopify stores.
Our tool uses an advanced natural language processing (NLP) model to achieve high accuracy in detecting sentiment. It's excellent at understanding context, sarcasm, and mixed emotions (e.g., "The product is great, but shipping was slow"). While no AI is perfect, it provides a reliable and fast assessment to guide your actions.
You can analyze almost any customer-facing text! It's optimized for product reviews, but it works just as well for analyzing feedback from support tickets, live chat transcripts, social media comments, and survey responses.
Sentiment analysis allows you to quickly prioritize customer service issues, identify your happiest customers for marketing opportunities, spot trends in product feedback, and monitor your brand's reputation. It turns qualitative data (text reviews) into quantitative insights you can act on to grow your business.
